01/02/07 - 08/15/08: Premier Wines & Spirits (St. Thomas, Virgin Islands) - Assistant Manager: Purchasing Department.
- Sales & Marketing, Customer Service, & Inventory for Wines & Spirits division.
- Administered all Ordering & Shipping of Products to Warehouse.
- Forecasted levels of in-demand for services and products to meet the business needs and keeping a constant check on stock levels to maximize business efficiency.
- Conducted research to ascertain the best products and suppliers in terms of best value delivery schedules, and quality.
- Liaising with suppliers, manufacturers, relevant internal departments, and customers.
- Cleared Shipments and Processed payments and invoices of Bill of Lading, Excise Taxes, and Shipping costs.
- Administered and Maintained contracts and files of Vendors and In-Kind services.
- Forecasted price trends and their impact on future activities; (Sales Analysis Reporting).
- Produced sales reports and statistics using computer software (U-Host, Point of Sale Software, SEO Tools).
- Attended meetings and trade conferences related to the product in inventory. (On and Off Island).
03/06 - 12/06: Bolongo Bay Resort (St. Thomas, Virgin Islands)
Front Office Assistant Supervisor (Part-Time Night Supervisor)
- Responsible for Customer Service, Reservations, Sales, & Guest Services.
- Knowledge & use of computer programs: Word, Excel, POS, Outlook, Internet, Host, Galaxy.
- Provided guidance and recommendations on activities and services for affluent travelers visiting the Virgin Islands.
- Checked-In & Out guests arriving and leaving the Resort.
- Handled and maintained a proper accounting of finances related to guests and the resort.
- Administered Conflict resolution. (Handling guest and employee needs, concerns, & problems).
05/2006 - 9/2006: Windward Passage Hotel (St. Thomas, Virgin Islands)
Revenue Manager
- Responsible for Staff management, supervision, training, and development of over 50 employees in customer service and business-related software. (Hotel-wide).
- Handled Conflict resolution. (Handling guest and employee needs, concerns, & problems).
- Managed the day-to-day revenue operations and monthly close of global revenue in accordance with WPH.
- Administered and Maintained the GDS System of room allotments of the Hotel.
- Ensured the company’s revenue recognition policy was followed.
- Managed and developed a staff of five, ensuring they complied with company policy, we're motivated, empowered to maximize performance, and maintain high morale.
- Ensured all daily, weekly, and monthly revenue management reports were up to date and were completed in accordance with standardized company procedures.
10/2005 - 03/2006: Magen’s Point Resort (St. Thomas, Virgin Islands)
Front Desk Manager
- Responsible for Staff management, supervision, training, and development of over 7 employees in customer service and all business-related software.
- Responsible for the completion of weekly reports, forecasts; reservations, and schedules.
- Administered the completion of the Daily Shift Checklist and logs of staff.
10/2003 - 11/2005: Sapphire Beach Resort (St. Thomas, Virgin Islands) GDS Internet Specialist Sales / Marketing / Reservations / IT Assistant
- Assisted Customer Service & Guest Services.
- Administered Global Distribution Systems Specialist (GDS), Analytical Sales Training, Competitive Analysis Training.
- Managed Occupancy Controller Management.
- Completed Revenue Management Training in Holidex and Hiro Systems.
- Responsible for a 50% spike in incoming revenue due to special offers and promotions through GDS systems promotions and marketing.
- Recognized for Outstanding Achievements in Sales & Marketing and promoted twice within the same year (2004), and received employee of the quarter three (3) times that year (2004) and Employee of the Year.
07/2000 - 08/2003: Air Tran Airways (Atlanta, Georgia)
Baggage Claim Customer Service Supervisor
- Load and unload passenger baggage, airmail, air cargo, and container shipments.
- Made sure luggage/shipment arrived at its final destination on time.
- Sorted, Stacked, luggage/shipment based on specific air weight control rules and regulations.
- Operated a number of motorized airline equipment that required a high degree of operating skills.
- Handled all baggage handling by using sophisticated and computerized baggage handling equipment and software.
- Followed all load and weight policies implemented by the Airline Association.
- Supervised a staff of 4 during shifts.
03/1997 - 06/2000: Westin Resort (St. John, Virgin Islands)
Guest Services Agent
- Maintained a warm and friendly demeanor at all times with guests, co-workers, and associates.
- Complied with all company rules, regulations, and standards.
- Interacted with all guests during check-in and check-out procedure.
- Reviewed & Updated Guest Services logbook, and complete all tasks on a checklist.
- Worked closely and maintain proper communication with all hotel departments, mainly with the front desk & sales dept.
- Performed other duties assigned by supervisor or department manager.
07/1995 - 09/2000: Caravan Auto Parts (St. Thomas, Virgin Islands)
Customer Service Parts Agent
- Ordered, unpacked, labeled, and organized all of the parts for the auto repair business.
- Monitored the levels of inventory to know when to reorder parts consistently kept in stock.
- Answered phones, customer questions, and requests.
- Calculated the cost of repairs, parts, and labor services.
- Retail & Sales management responsibilities.
- Accounting and Payment processing service responsibilities.
- Maintained the lobby and office areas.
